General Terms and Conditions

These Terms and Conditions describe the rules for using Hornetbet and our relationship with you as a player. We set out how accounts are managed, what we expect from users, and the basic rules for bonuses, payments and disputes. By using the platform you accept these terms and any related policies we publish; please read them carefully before registering or placing bets.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted unless we agree otherwise. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect abuse, multiple accounts, collusion or any behaviour that breaches these terms.

Eligibility requirements

To register you must meet the minimum age requirement and any local legal requirements that apply to you. We require accurate personal details during registration and may refuse service where local law prevents access. Account verification (KYC) is required before withdrawals are processed; until verification is complete some features or limits may apply, including temporary deposit or withdrawal limits.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes money laundering, fraud, using automated bots, attempting to manipulate games or markets, and sharing accounts. We reserve the right to void bets, withhold funds or close accounts where prohibited activity is suspected. Communication with other users must comply with our conduct rules and community guidelines.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms that apply on top of these conditions. Each promotion will state eligibility, wagering requirements, game restrictions and validity periods. Bonus balances are typically restricted to certain game types while being played through. We may cancel or adjust promotions where technical errors, abuse or unfair play are identified. Check the promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods listed on the cashier page. Minimum deposit amounts are shown at the point of deposit and typically start from €10. Withdrawals require a verified account and are subject to checks to prevent fraud. Monthly withdrawal limits may apply; large sums may be paid in instalments. Fees and processing times depend on the chosen payment method and your jurisdiction.

Dispute resolution

If you have a complaint, contact our support team first so we can investigate and resolve the matter. We aim to respond promptly and provide clear next steps. Where a dispute cannot be resolved directly we will outline available escalation routes. For records please retain all relevant transaction details and correspondence.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated on the site or by email where possible. Continued use after changes means you accept the revised terms. For questions or support use [email protected] or consult the Hornet Bet help centre for FAQs and guidance.