Contact Us
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team handles deposits, withdrawals, verification steps, bonus queries and site access; contact us via live chat, email or phone and we will respond within a few hours for most requests. For faster handling, have your account ID and recent transaction details ready. You can also open a support ticket from your Personal Account for KYC or withdrawal assistance. Available in several languages. Response times vary.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (account guidance) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Payments | [email protected] (deposits & withdrawals) |
| Phone | +1 347 823 4916 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the fastest way to reach us for account queries, document submission, or detailed requests, so please contact [email protected]. When you email, include a clear subject line and current contact details, plus any relevant screenshots or documents. Providing this information helps our team process your request quickly and avoids unnecessary delays.
Submit your enquiry
Name Email Message Send messageResponse Time
Support response times: most inquiries are answered within one business day. Simple requests via chat or email are usually handled quickly, while more complex issues - such as verification or payment investigations - may require additional time to review and resolve. We will update you if a case needs extra time and aim to resolve all tickets as promptly as possible.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve Hornetbet, we carefully review each message and use input to improve games, promotions and site navigation. Your reports help us prioritise fixes and plan new features. Tell us what worked, what didn’t and any features you’d like to see on Hornet Bet.